TERM & PRIVACY POLICY


PRIVACY POLICY
We believe shopping at svnx.co.uk is as secure as shopping in the store. In addition, we respect the privacy rights of our online visitors and recognise the importance of protecting information collected from them.

We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on this website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement, please contact us at hello@svnx.com. If you are under 18, we require that you inform a guardian or parent regarding Accessory O’s privacy policy before ordering online.

We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of the product on delivery. Prices are inclusive of VAT. Goods are subject to availability.

No Junk Mail Policy
We will only send you marketing messages if you choose to receive them from us. If you choose to receive our mailings or our partner's mailings, we will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive emails from SVNX, you can unsubscribe at any time. We will never sell your details to an unconnected third party for marketing purposes.

This Privacy Statement may change and therefore you should review it regularly. We will, of course, notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email us at hello@svnx.com.

How You Can View, Change, or Remove Information
You may view or change your account information at any time by going to the My Account page. Information will be updated immediately.

If you want to stop using your account, you may deactivate it by emailing us at accessoryo.com. When we delete an account, it is permanently deleted.

What information do we collect and how will we use it
When you place an order with us we collect certain information, which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order. We may at times ask for other details, for example, product size and category preferences. These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our regular email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS and telephone. On occasion, we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us.

By agreeing to our terms, you allow us to keep your personal information for as long as is reasonably necessary for above purposes unless you ask us in writing to forget any of the information, as required in UK Data Protection Law.

In order to be able to offer you Shopify’s payment options, we will pass to Shopify certain of your personal information, such as contact and order details, in order for Shopify to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Shopify you can find here www.shopify.com/legal/privacy. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Shopify privacy policy.

What you can expect from us
We will always comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. We may have to pass your information to countries or jurisdictions, which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

In order to process your order and deliver your purchases to you, we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order. We will only provide these companies with the information, which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right. We may on occasion notify you by e-mail about changes to our terms and conditions, or other important changes to our website or our service.

 We will not pass your information to any third parties outside of SVNX, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.

We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by signing in to your account and updating your details.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee.

REFER-A-FRIEND
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Accessoryo.com does not store this information and uses it for the sole purpose of sending this one-time email.

OUR USE OF LOG FILES
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

SITE SECURITY
All SVNX employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.

LINKS TO OTHER SITES
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the SVNX site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

COMMUNICATION
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us;

1) if you contact us for a particular reason,
2) to receive your orders, or
3) we need to contact you for administrative purposes such as winning a contest.

Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from svnx.co.uk

LEGAL DISCLAIMER
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site

SUPPLEMENTATION
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

PREVENTION OF MISUSE AND CRIME

- Why do we use your personal data?
We  will use your personal data for loss prevention management by securing that terms and conditions are being followed and to detect and prevent misuse of our services.

We will also use your personal data via video surveillance for security reasons. This data will be used to be able to follow up on incidents and to prevent and report criminal offences in our stores.

Your personal data will be used to prevent and investigate abuse of our services online and losses and fraud, by analysing online shopping behavior.

- What types of personal data do we process?
We will process the following categories of personal data:
*contact information such as name, address, telephone number and e-mail address
*membership ID
*customer number
*video footage
* order history
* delivery information
* payment history

- Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used for purposes  mentioned above. We will share your data with companies for exception based reporting.

Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcements to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.

- What is the legal ground to process your personal data?
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.

- How long do we save your data?
We will keep your data for the time we need to prevent and/or report potentional fraud and other offenses.

Video footage will be saved in compliance with local legislation, for a maximum of 30 days.

OUR USE OF COOKIES

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

- How do we use cookies?
We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in. 

We will use cookies to save your favourite products.

We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag. 

We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.  

Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.

We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.

- What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your account, including your SVNX membership, if you are logged in to your account.

- Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

- What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are logged in to your SVNX account.

If you are logged in to your account, the legal ground based on our legitimate interest is fulfilment of the SVNX membership terms and conditions.

- How long do we save your data?
SVNX does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features. 

YOUR FEEDBACK IS ALWAYS WELCOME
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about.