TERM & PRIVACY POLICY

Terms & Conditions

Welcome to the SVNX website (SVNX which is owned by AFA Collective). Access to this site is in accordance with these Conditions and by using and subsequently ordering from this site, you are agreeing to these Terms & Conditions. We have the right to revise and amend these terms and conditions at any time and without prior notice to you. We will post any changes here and you should check them prior to using this site.

Copyright

1.1 You are not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose. Nor are you permitted to frame our website or to link to any element of it other than the homepage.

1.2 You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

Indemnity

You agree to indemnify, defend and hold harmless AFA Collective, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Liability

We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

Your Data

4.1 By signing up to svnx.co.uk , which is owned by AFA Collective, you are certifying that the information you provide upon registration is true, accurate, current and complete in all respects. Further to this by placing an order with us you are confirming you are the authorized user of the credit or debit card and there are sufficient funds to cover the cost of goods and services. If any information is deemed incorrect, misleading, or if we suspect fraud, we reserve the right to cancel your membership at any time and without prior warning.

4.2 All account information and passwords are non-transferable and are to be used only by the account holder. You as the account holder are responsible for ensuring your account details are secure and as such your account cannot be violated or misused in any way.

4.3 We respect your personal data and as a responsible retailer comply with applicable UK Data Protection legislation. However, you should be aware that if we are requested to provide information pertaining to your activities on this site to the police, or any other regulatory or government authority, or by court order we shall do so.

4.4 By placing an order you authorize us to transmit information or to obtain information about you from third parties where necessary. This includes but is not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorize individual purchase transactions.

4.5 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Price & Payment

5.1 All prices are in £ sterling and are inclusive of VAT (where applicable) at the current rate. The total cost of your order is the price of the products plus delivery charges. For more information on our delivery charges please see our delivery page.

5.2 Payment can be made by Visa, MasterCard, Maestro, Visa Electron, Solo and PayPal. Payment will be debited and cleared from your account prior to dispatch.

5.3 By placing an order you confirm the credit/debit card used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer does not authorise the transaction, for any reason, we will not be liable for any delay or non-delivery.

Availability & Delivery

6.1 All items are subject to stock availability. Whilst we endeavour to keep stock levels as accurate as possible, where there is the possibility of human error or system malfunction we cannot be responsible for incorrect stock levels or subsequent unfulfilled orders.

6.2 We make every effort to deliver goods on the day we specify, however, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.

6.3 Orders placed outside operational hours stated in the deliveries page cannot be dealt with until the following day.

6.4 Orders within the European Union, Russia, America or the rest of the world are subject to restriction on Packaging sizing and Weight. This is enforced by our courier services within the UK. Packages cannot weigh more than 2kg and the Width, Height and Depth combined cannot equal no more than 900mm. We will try our best to ship your order, but on occasions additional charges may apply.

Acceptance of your order

7.1 Display of goods on svnx.co.uk , which is owned AFA Collective, is on an invitation to treat basis and is not an offer to sell goods or services at any price indicated. Once an order has been placed confirmation and dispatch emails will be sent respectively. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us only when we dispatch the goods to you.

7.2 Whilst we make every effort to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error once an order has been submitted we will contact you with the correct information. You may then choose to cancel your order or re-confirm it with the new details. If we are unable to contact you we will treat your order as cancelled.

7.3 We take care to ensure all details, images & product descriptions are correct at the time of adding them onto the website. However, we cannot be held responsible for small changes in description or guarantee the accuracy of all images on this website. Colours of actual products may differ from those in the images and this is an unavoidable result of our photographic process.

7.4 Other reasons an order may be cancelled are unavailable stock or our inability to obtain authorization for your payment. We reserve the right to cancel your order under any of these circumstances.

Privacy Policy

At svnx.co.uk which is owned by AFA Collective, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site.

How Do We Use the Information We Collect?

When you become a svnx member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. AFA Collective will NOT share data with trusted partners to help us perform statistical analysis.

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfilment.

Your demographic information (For example, gender/date of birth) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Our Use of Log Files

When you visit our site we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximise your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security

All AFA Collective employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis.

Communication

From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us;

1) if you contact us for a particular reason, 2) to receive your orders, or update you on the progress of an order . 3) we need to contact you for administrative purposes such as winning a contest.

Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from AFA Collective.

No Junk Mail Policy

We will only send you marketing messages if you choose to receive them from us. If you choose to receive our mailings or our partner's mailings, we will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive emails from svnx.co.uk which is owned by AFA Colective, you can unsubscribe at any time. We will never sell your details to an unconnected third party for marketing purposes.

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email us at hannah@afacollective.com

How You Can View, Change, or Remove Information

You may view or change your account information at any time by going to the My Account page. Information will be updated immediately.

If you want to stop using your account, you may deactivate it by emailing us at hannah@afacollective.com. When we delete an account, it is permanently deleted.

What information do we collect and how will we use it

When you place an order with us we collect certain information, which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order. We may at times ask for other details, for example product size and category preferences. These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our regular email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS and telephone. On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us.

By agreeing to our terms, you allow us to keep your personal information for as long as is reasonably necessary for above purposes unless you ask us in writing to forget any of the information, as required in UK Data Protection Law.

In order to be able to offer you Shopify’s payment options, we will pass to Shopify certain of your personal information, such as contact and order details, in order for Shopify to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Shopify you can find here www.shopify.com/legal/privacy. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Shopify privacy policy.

What you can expect from us

We will always comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. We may have to pass your information to countries or jurisdictions, which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order. We will only provide these companies with the information, which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right. We may on occasion notify you by e-mail about changes to our terms and conditions, or other important changes to our website or our service.

We will not pass your information to any third parties outside of AFA Collective, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.

 

 

Disclaimer as to Ownership of Trademarks and Third Party Copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with AFA Collective and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to AFA COllective.

Third Party Services

10.1 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites. Transactions with these websites are made at your own risk and you should read their terms and conditions before proceeding.

10.2 Access to and use of this Website is at the user’s own risk and we do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. You are recommended to take all appropriate safeguards before downloading information or images from the Website.

10.3 Any advice given on this Website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for professional advice on your specific requirements.

10.4 From time to time we may send newsletters or other promotional materials including but not limited to discount codes or vouchers. In the case you have not received such an email please check your junk mail folder and adjust your SPAM settings as we cannot be responsible for promotional material being redirected as SPAM.

Newsletter Promotions

11.1 AFA Collective Reserves the rights to cancel any orders where we feel the promotion has been mis-used.

11.AFA Collective Reserves the right to cancel any orders which are from users that haven’t been targeted via our email campaign.

11.3 All of our promotions will have a start & finish date, any order made after these dates will not be able to use the coupon codes provided.