UK Standard Tracked Delivery (3 - 5 Working Days)

£3.99 or Free for orders over £30

UK Next Day (Cut off time: Before 11am, Monday-Friday)

£5.99 for Next Working Day Delivery in the UK 

This service is aimed to be delivered within 24hrs once dispatched by Royal Mail (please note that this is an aim and not a guarantee by Royal Mail) 

International Delivery (7-10 Working Days)

From £6.99 International Tracked Europe

From £12.99 International Tracked Rest of the World

The shipping rate will be calculated at the checkout. Please note that we ship our international delivery by DHL tracked service.

WHAT DO I DO IF I WANT TO RETURN SOMETHING?

We want you to be completely overjoyed with your new purchase. However, if for any reason you are not fully satisfied, you may notify us within 14 days of receiving your order to request a return or refund.

After you notify us, your return must be received by us within 14 days. Once we receive your item(s), we will inspect the return and then arrange your refund.

To arrange a return, please email us at cs@afacollective.com with your order number, and we’ll guide you through the process.

Important:

For hygiene reasons, we cannot offer returns or refunds on:

• Fashion face masks
• Headwear (including but not limited to fascinators, hats, caps, headbands)
• Pierced jewellery
• Swimwear
• Lingerie

Unless the item is faulty.

Shipping fees are non‑refundable.

 

CAN I GET AN EXCHANGE?

Yes! For UK orders, we offer a free exchange service for an alternative item.

Please email cs@afacollective.com to arrange your exchange.

Please allow up to 7 working days for the refund to be credited to your account. This is down to your bank or card issuer and is out of our control.

Refunds will only be credited to you via the original method of payment.

Shipping fees cannot be refunded.

In the unlikely event that you receive a faulty item, we can offer either a replacement or a refund.

Please contact us at cs@afacollective.com and follow the same return steps outlined above.

Goods remain the customer’s responsibility until they reach us.

We cannot accept responsibility for items lost in the post, so please keep your proof of postage safe.