DELIVERY & RETURNS


*Note: Disruptions may be expected during COVID and we cannot guarantee that your order will be delivered the next day however, we will dispatch as soon as we can as next day deliveries take priority. 

 

UK Standard Tracked Delivery (3 - 5 Working Days)

Free for orders over £30

£3.99 on orders under £30

 

UK Next Day (Cut off time: Before 3:30pm, Monday-Friday)

£5.99 for Next Day Delivery in the UK

 

International Delivery (7-10 Working Days)

 From £6.99 International Tracked Europe

 From £12.99 International Tracked Rest of the World

The shipping rate will be calculated at the checkout. Please note that we ship our international delivery by DHL tracked service.

Return & Refund Policy

WHAT DO I DO IF I WANT TO RETURN SOMETHING?

Obviously we want you to be completely overjoyed with your new purchase. However if for any reason you are not completely satisfied with any items you may return them to us within 14 days of receiving them to the below address:

SVNX 

Use Space

Paddock Street

Manchester

M12 6PN

Upon the receipt of your return, we will either exchange the item or issue you with a refund, as per your request.

Please note shipping charges will not be refunded.

Goods that are sent back us should be done so in their original, resalable condition, and will be inspected upon receipt.

WHEN WILL I BE REFUNDED?

Please allow up to 7 working days for the refund to be credited to your account. This is down to your bank or card issuer and is out of our control. Refunds will only be credited to you via the original method of payment.

WHAT IF MY GOODS ARE FAULTY?

In the unlikely event that you receive a faulty item we will be happy to refund you in full. Please follow the same procedure as above.

JUST ONE MORE THING…

Goods remain the responsibility of the customer until we receive them back. We cannot accept any responsibility for loss of items in the post, so please keep your proof of postage safe, just in case