DELIVERY & RETURNS
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We believe shopping at svnx.co.uk is as secure as shopping in store. In addition, we respect the privacy rights of our online visitors and recognise the importance of protecting information collected from them.
We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of the product on delivery. Prices are inclusive of VAT. Goods are subject to availability.
No Junk Mail Policy
We will only send you marketing messages if you choose to receive them from us. If you choose to receive our mailings or our partner's mailings, we will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive emails from SVNX, you can unsubscribe at any time. We will never sell your details to an unconnected third party for marketing purposes.
This Privacy Statement may change and therefore you should review it regularly. We will, of course, notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email us at email@example.com.
How You Can View, Change, or Remove Information
You may view or change your account information at any time by going to the My Account page. Information will be updated immediately.
If you want to stop using your account, you may deactivate it by emailing us at svnx.com. When we delete an account, it is permanently deleted.
What information do we collect and how will we use it
When you place an order with us we collect certain information, which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order. We may at times ask for other details, for example, product size and category preferences. These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.
You can choose to sign up for our regular email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS and telephone. On occasion, we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us.
By agreeing to our terms, you allow us to keep your personal information for as long as is reasonably necessary for above purposes unless you ask us in writing to forget any of the information, as required in UK Data Protection Law.
In order to be able to offer you Shopify’s payment options, we will pass to Shopify certain of your personal information, such as contact and order details, in order for Shopify to assess whether you qualify for their payment options and to tailor the payment options for you.
What you can expect from us
We will always comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. We may have to pass your information to countries or jurisdictions, which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.
In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order. We will only provide these companies with the information, which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right. We may on occasion notify you by e-mail about changes to our terms and conditions, or other important changes to our website or our service.
We will not pass your information to any third parties outside of SVNX except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.
We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by signing in to your account and updating your details.
You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. svnx.co.uk does not store this information and uses it for the sole purpose of sending this one-time email.
OUR USE OF LOG FILES
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
All svnx.co.uk employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.
LINKS TO OTHER SITES
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us;
1) if you contact us for a particular reason,
2) to receive your orders, or
3) we need to contact you for administrative purposes such as winning a contest.
Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from svnx.com.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Cookies are pieces of information that your browser stores on your computer's hard drive which identifies you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.