DELIVERY & RETURNS


Please be aware that high volume of shipments, COVID-19 closures and increase in border controls may cause severe delivery delays for international orders. Please know that we, and all the couriers we work with, are all working as fast as we can whilst also ensuring everyone is kept safe.

UK Standard Tracked Delivery (3 - 5 Working Days)

£3.99 or Free for orders over £30

UK Next Day (Cut off time: Before 3:30pm, Monday-Friday)

£5.99 for Next Day Delivery in the UK

International Delivery (7-10 Working Days)

 From £6.99 International Tracked Europe

 From £12.99 International Tracked Rest of the World

The shipping rate will be calculated at the checkout. Please note that we ship our international delivery by DHL tracked service.

Return & Refund Policy

WHAT DO I DO IF I WANT TO RETURN SOMETHING?

Obviously we want you to be completely overjoyed with your new purchase. However if for any reason you are not completely satisfied with any items you may return them to us within 14 days of receiving them to the below address:

SVNX 

Use Space

Paddock Street

Manchester

M12 6PN

Upon the receipt of your return, we will either exchange the item or issue you with a refund, as per your request.

Please note shipping charges will not be refunded.

Goods that are sent back us should be done so in their original, resalable condition, and will be inspected upon receipt.

WHEN WILL I BE REFUNDED?

Please allow up to 7 working days for the refund to be credited to your account. This is down to your bank or card issuer and is out of our control. Refunds will only be credited to you via the original method of payment.

WHAT IF MY GOODS ARE FAULTY?

In the unlikely event that you receive a faulty item we will be happy to refund you in full. Please follow the same procedure as above.

JUST ONE MORE THING…

Goods remain the responsibility of the customer until we receive them back. We cannot accept any responsibility for loss of items in the post, so please keep your proof of postage safe, just in case