SVNX is a trading name of Accent Fashion Accessories Ltd. The purpose of this policy is to explain to you (the consumer) how we (svnx.co.uk) control, process, handle and protect your personal information while browsing or using this website, including your rights under the new General Data Protection Regulations (GDPR).

If you have any questions about our Privacy Policy, please email us at cs@afacollective.com or write to us at svnx.co.uk, Use Space, Paddock Street, Manchester, M12 6HT.

Your Personal Information

We collect your personal information when you give it to us, via our website, or over the phone. We store the personal details you give us, such as your name, address, email address and contact phone number. This information helps us understand our customer interests, process orders, and improve our website. We also use it to email or post you any information you’ve requested about products. If you have not opted in, we won’t. We will continue to process your information until you withdraw consent, or it is determined your consent no longer exists. You have the right to request a copy of the information we hold about you. You can do this by emailing cs@afacollective.com. We will not share your data with any third party, except for administrative purposes regarding our services, or where we are required to do so by law.

All of your information is kept on our secure servers in Manchester, UK. Our storage methods meet the GDPR compliance requirement. Four of our trusted suppliers have access to your personal information:

• Oversea Labs & TJR System Specialists (security audits, development & maintenance of our computer systems)
• Shopify Ltd (we use this to host our store on)
• Mailchimp (we use this to send emails to you)
• Google (we use this to analysis website traffic)

What does our website gather/track?

You can browse our website without entering any personal information. However, our website anonymously logs your IP address (which identifies your computer) and browser type (the computer programme you use to access the internet), to provide you with the best possible user experience. Every so often we analyse our IP address logs so that we can more effectively market our products and services to our website visitors.

What do cookies do?

When you visit our site, the pages you look at – and a short text file called a cookie – are downloaded to your computer. A cookie is used to store small amounts of information but does not contain personal details and it cannot introduce viruses. This information is collected for traffic analysis only. Depending on the browser you use, you can change your preferences to block/refuse cookies, and/or notify you before they are placed. It is worth remembering that cookies can be very useful. For example, they remember your passwords, and keep track of your online shopping cart.

Managing Cookies

If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the website.

How to remove your personal information from our database

You can have your information removed from our database at any time – and stop receiving special offers and information from us – by unsubscribing from our emails. You can do this by emailing cs@afacollective.com or by writing to us at Accent Fashion Accessories Ltd, Use Space, Paddock Street, Manchester, M12 6PN. You can also contact us to correct or update any information we hold about you. If you feel there is a problem with the way we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO). For details visit www.ico.org.uk